Shipping Info

GENERAL INFORMATION

To ensure timely delivery, please ensure your address is accurate and includes all necessary information. We cannot be held responsible for lost or misdelivered shipments due to incorrect address details provided at the time of purchase.

We offer worldwide shipping with free shipping available to the US, Canada, UK, Australia, and most European countries. Shipping costs for other destinations will be displayed at checkout.

For deliveries to PO Boxes and APO/FPO military addresses, please note that delivery may take up to 2 weeks. We recommend providing a physical address for faster delivery.

Orders with multiple items may be split for shipment.

For international shipments, the consignee/buyer is responsible for importing the goods and paying any taxes and duties in addition to the purchase price.

PROCESSING TIME GENERAL INFORMATION

All orders are subject to processing time, separate from shipping duration. Our standard processing time for bulk hair is 1 to 3 business days. However, microlinks, tape-ins, wigs, and similar items may require 5 to 7 business days to process. Additional processing time is needed for colored hair.

SHIPPING RATES & TIMELINES

Please note that shipping timelines begin from the date the order is shipped, not from the date of purchase. Orders typically take 3-5 business days to arrive, depending on the shipping method and destination.

We use USPS, DHL, or FedEx for most shipments. Once your order has been shipped, you will receive an email with tracking information. Please ensure your email address is correct. If you don't receive a tracking number within 7 business days, please contact us at [email protected] and include your order number.

DISCLAIMER

While we strive for timely delivery, please understand that external factors such as weather conditions, traffic, or increased shipment volumes may cause delays beyond our control. We recommend placing orders well in advance, especially for time-sensitive appointments like hair appointments.

SHIPPING FEES

Shipping fees are non-refundable. If you refuse delivery of a shipment, you will be responsible for the original shipping charges and the cost of returning the package to us.

DELIVERY CLAIMS

If you experience non-delivery or receive tracking information indicating delivery when you haven't received your package, please contact us within 7 days to file a claim. We will assist you in working with the carrier to resolve the issue. Claims may take up to 30 days to process.

the carrier to resolve the issue. Claims may take up to 30 days to process.

OUT OF STOCK ITEMS

If your order includes multiple items and one (or more) of the items are out of stock, we will proceed to ship the available items. We will then contact you regarding the out-of-stock item(s) to arrange for an exchange or issue a refund to your original form of payment.